Refund Policy

Our Return and Refund Policy was last updated 19 October 2024

At THE KOSHA STORE, we are committed to providing our customers with high-quality products and exceptional service. Due to the nature of our Print On Demand service, our return policy is designed to address the specific needs of our customers while ensuring a smooth and efficient process. Please read our policy carefully to understand your rights and responsibilities regarding returns.

1. Return Window

Customers have 3 days from the date of delivery to initiate a return for defective items. After this period, we will not accept any return requests.

2. Defective Items

• Replacement Policy: If you receive a defective item, we will replace it at no additional cost. Please note that we do not offer refunds for defective products.

• Requirements for Replacement: To initiate a replacement for defective items, customers must provide:

  • An unboxing video showing the condition of the item upon receipt.
  • Clear images of the defective product.
  • Images of the original packaging, including any labels or tags.

  Failure to provide the necessary documentation may result in denial of the replacement request.

3. Customer Errors

• No Returns for Customer Errors: Products cannot be returned due to mistakes made by the customer when placing an order (e.g., incorrect size, color, or design choice). We encourage all customers to carefully review their orders before finalizing their purchase.

4. Re-shipping Process

• Initiating Returns: If a product is found to be defective, THE KOSHA STORE will handle all arrangements for re-shipping the replacement item. Customers do not need to manage shipping logistics for replacements.
• Communication: Customers will be notified via email once their replacement order has been processed and shipped.

5. Refund Policy

• No Refunds: Our policy strictly prohibits refunds on returned items. Customers are entitled only to replacements for defective products.

6. Shipping Costs

• Responsibility for Returns: For defective items, THE KOSHA STORE will cover all shipping costs associated with the return and replacement process. Customers are not responsible for return shipping expenses in such cases.

7. Color Discrepancies

• Responsibility for Color Matching: THE KOSHA STORE acknowledges responsibility for color discrepancies only when the colors of the printed product differ from those specified in the product description as Hex codes.
• Recommendation for Color Accuracy: We encourage customers to order test swatches prior to making a larger order if color matching is a critical concern.

8. Additional Information

• Contact Information: For any questions or to initiate a replacement, customers can contact our customer service team at support@thekoshastore.in
• Processing Time: Once a return request is approved, processing and shipping of the replacement may take up to 14 business days.
• Limitations: This return policy applies exclusively to products purchased directly from THE KOSHA STORE. Products purchased from third-party vendors or resellers are subject to their respective return policies.

9. Policy Changes

THE KOSHA STORE reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting on our website.